Shipping

ORDERS & SHIPPING

  • We ship our products from Zurich, Switzerland worldwide using the reliable Swiss Post.
  • It takes 1 to 2 working days to process your order from the time your payment is verified and for your order to be dispatched.
  • If you have placed your order during weekend or on a holiday, we will start processing it on the following business day.
  • Transit time starts on the date the order ships, not on the date the order is placed.
  • Delivery times vary from country to country and continent to continent.
  • Shipping costs do not include any tax, customs and import duties that may be incurred upon shipment in countries outside Switzerland and these additional fees are at your responsibility.
  • If you have any questions, please contact us at hello@chrysi-z.com and we will do everything we can to help you with your purchase.

Delivery Within Switzerland

  • We offer free shipping within Switzerland using Domestic Parcels Priority (Pakete Inland).
  • Items will be delivered to you usually within two business days.

International Shipping

  • We offer flat shipping rate of 20 CHF in Canada, Europe, Russia, Turkey and USA using PostPac International Priority Service.
  • Delivery times vary for countries that are located outside Europe.
  • Indicatively, it takes approximately 2 to 3 business days for a delivery to reach a European country, 3 to 7 business days for deliveries to the USA, South Africa, Japan and Russia, 5 to 7 business days for deliveries to Canada, 5 to 8 business days for deliveries to China, 7 to 11 business days for deliveries to Brasil, 5 to 6 business days for deliveries to Australia.

Tracking Your Order – Both for deliveries in Switzerland, as well as international ones

  • Upon the completion of your order, you will receive an email confirmation outlining the details of your order. You will receive a follow up email notification once your order has been shipped. This message will include a link and a tracking code that will direct you to updated tracking information.
  • Once an order has been delivered, we cannot be held responsible for any lost or stolen packages.
  • Orders that are returned due to an invalid address will incur an additional shipping charge if they are reshipped.

RETURN & EXCHANGES

  • We accept exchange for goods sold within 14 days from date of receipt.
  • If you would like to return your purchase, please contact us at hello@chrysi-z.com within those 14 days, quote your order number and the reason for the return.
  • Please return the items in an undamaged, functional, complete state and in undamaged, original packaging.
  • The client is responsible for return shipping charges.
  • We recommend tracked and/or insured shipments.
  • We will only accept the return of our product if it is in its original condition and in its original packaging. Proof or purchase/ order number/ receipt must be presented.
  • Kindly note that we do not allow cash refunds. We can provide you with a store credit.
  • There are no refunds or exchanges with sales merchandise.

Flat shipping rate CHF 20 in Europe, USA, Canada and Russia – Free shipping in Switzerland