ORDERS & SHIPPING
- We ship our products from Zurich, Switzerland using the reliable Swiss Post Priority and the courier companies DHL Express and FeDex.
- For security reasons, the signature of an adult 18 years of age or older will be required at the time of delivery.
- It takes 1 to 3 business days to process your order from the time your payment is verified and for your order to be dispatched.
- If you have placed your order during weekend or on a holiday, we will start processing it on the following business day.
- Transit time starts on the date the order ships, not on the date the order is placed.
- Delivery times vary from country to country and continent to continent.
- Shipping costs do not include any tax, customs and import duties that may be incurred upon shipment in countries outside Switzerland and these additional fees are at your responsibility.
- If you have any questions, please contact us at hello@chrysi-z.com and we will do everything we can to help you with your purchase.
Purchases of CHF900 and more: they are delivered for FREE with a courier company both in Switzerland and Internationally.
Purchases up to CHF899, the shipping terms are as follows:
– Delivery Within Switzerland and Europe:
- We offer free shipping using Swiss Post’s Domestic Parcels Priority (Pakete Inland) service for Switzerland and PostPac International for the rest of Europe OR an option of upgrading your shipment at check-out to a courier company for CHF20
- Items will be delivered to you usually within 2 to 5 business days, you can always reach out for more details.
– International Shipping
- We ship to the rest of the world (that is, countries apart from Switzerland and Europe) using a courier company with a flat standard fee of CHF20 at check-out.
- Delivery times vary for countries that are located both inside and outside of Europe, please reach out for details.
Tracking Your Order – Both for deliveries in Switzerland, as well as international ones
- Upon the completion of your order, you will receive an email confirmation outlining the details of your order. You will receive a follow up email notification once your order has been shipped. This message will include a link and a tracking code that will direct you to updated tracking information.
- Once an order has been delivered, we cannot be held responsible for any lost or stolen packages. Please be sure to enter a valid address correctly.
- Orders that are returned due to an invalid address will incur an additional shipping charge if they are reshipped.
RETURN & EXCHANGES
- We accept exchange for goods sold within 14 days from date of delivery.
- If you would like to return your purchase, please contact us at hello@chrysi-z.com within those 14 days, quote your order number and the reason for the return.
- Please return the items in an undamaged, functional, complete state and in undamaged, original packaging.
- The client is responsible for return shipping charges.
- We recommend tracked and/or insured shipments.
- We will only accept the return of our product if it is in its original condition and in its original packaging. Proof or purchase/ order number/ receipt must be presented.
- Kindly note that we do not allow cash refunds. We can provide you with a store credit.
- There are no refunds or exchanges with sales merchandise.