ORDERS & SHIPPING
- We ship our products from Zurich, Switzerland worldwide using DHL Express for shipments outside of Switzerland and the reliable Swiss Post for shipments inside of Switzerland.
- It takes 1 to 2 working days to process your order from the time your payment is verified and for your order to be dispatched.
- If you have placed your order during weekend or on a holiday, we will start processing it on the following business day.
- Transit time starts on the date the order ships, not on the date the order is placed.
- Delivery times vary from country to country and continent to continent.
- Shipping costs do not include any tax, customs and import duties that may be incurred upon shipment in countries outside Switzerland and these additional fees are at your responsibility.
- If you have any questions, please contact us at email@example.com and we will do everything we can to help you with your purchase.
Delivery Within Switzerland
- We offer free shipping within Switzerland using Swiss Post’s Domestic Parcels Priority (Pakete Inland) service.
- Items will be delivered to you usually within two business days.
- We offer FREE worldwide shipping for orders above CHF 500 using DHL Express.
- We offer FLAT worldwide shipping of CHF 20 for orders below CHF 500 using DHL Express.
- Delivery times vary for countries that are located outside Europe.
- Indicatively, it takes approximately 2 to 3 business days for a delivery to reach a European country, 3 to 7 business days for deliveries to the USA, South Africa, Japan and Russia, 5 to 7 business days for deliveries to Canada, 5 to 8 business days for deliveries to China, 7 to 11 business days for deliveries to Brasil, 5 to 6 business days for deliveries to Australia.
Tracking Your Order – Both for deliveries in Switzerland, as well as international ones
- Upon the completion of your order, you will receive an email confirmation outlining the details of your order. You will receive a follow up email notification once your order has been shipped. This message will include a link and a tracking code that will direct you to updated tracking information.
- Once an order has been delivered, we cannot be held responsible for any lost or stolen packages.
- Orders that are returned due to an invalid address will incur an additional shipping charge if they are reshipped.
RETURN & EXCHANGES
- We accept exchange for goods sold within 14 days from date of delivery.
- If you would like to return your purchase, please contact us at firstname.lastname@example.org within those 14 days, quote your order number and the reason for the return.
- Please return the items in an undamaged, functional, complete state and in undamaged, original packaging.
- The client is responsible for return shipping charges.
- We recommend tracked and/or insured shipments.
- We will only accept the return of our product if it is in its original condition and in its original packaging. Proof or purchase/ order number/ receipt must be presented.
- Kindly note that we do not allow cash refunds. We can provide you with a store credit.
- There are no refunds or exchanges with sales merchandise.